Frequently Asked Questions
Everything you need to know about shopping with Dukanty
What shipping methods do you offer and how long does it take?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and with all tags attached to qualify for a full refund.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
Dukanty accepts all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I contact customer support if I have an issue?
Our customer support team is available via the 'Contact Us' page on our website, through email at [email protected], or via our live chat during business hours.